Google Rating
5.0
Based on 225 reviews
Top Flight Heating & Air
5.0
Susan McKechnie
1713285687
Isaiah was my technician who performed a routine AC checkup. He was professional, knowledgeable, and polite. I was impressed with the service so I signed up for the annual plan and have high expectations if I ever run into any issues. Top flight was recommended by a friend who had issues and used several companies that couldn’t fix the problem before finding Topflight that did fix the problem.
Ben McCall
1712938934
Very knowlagable team, and prompt service. They got me fixed up on their first visit.
Martin Burton
1712270623
On April 4th 2024. We had a great experience with Top Flight Heating & Air. Our technicians Isaiah Barnes and Joseph arrived on time. Isaiah took the time explaining every detail of the job. Very professional. We highly recommend this company.
George Dellinger
1711997698
Glad we switched Top Flight for our geothermal HVAC maintenance.They have a smooth process to set and confirm appointments. Isaiah (the technician) arrived exactly on time. He is exceptionally well-trained, confident, highly proficient, professional, and easy to communicate with.I feel that our HVAC will be in good hands with theTop Flight competitively-priced maintenance program.
Maria Maksymowych
1711831495
Shout out to Top Flight! I had an emergency call and had to turn my heater off. Technicians arrived the next morning. Service, honesty and technical competency exceeded expectation. Thank you.
Chris Derchin
1711052233
First service by Isaiah was outstanding, he took time to explain what he was going to service before & after he was finished. I was promptly contacted next day by Christian to set up follow up Appt. Now I understand why they have 5 stars on the Google reviews.
Tracy Niedrowski
1711050611
We had Top Flight install a new HVAC system. Isaiah and Tyler were great at the installation. They cleaned up after the job which was nice. The plus is the system is nice and quiet compared to our old system and the balancing they did reduced the temperature extremes in our upstairs vs downstairs.
Dean Snyder
1710267701
Very professional and explained everything. I love the fact that they gave me different quotes and I did not feel like they were just trying to get money from me. Our house is only 4 years old and have had nothing but problems with the company that put the system in the house. I FINALLY have peace of mind knowing it was done right. I also really liked the yearly maintenance contract and it was not a crazy amout of money. Thank you for your trained technicians.
D GH
1708621202
Isaiah & his helper did an extraordinary thorough job and explained the issues and repairs as he did them . 5,star Quality and efficiency! Thank you!!
Janet Brennan
1706372415
The other day, when temperatures were in the teens, I woke up to 54 degrees in my house. I went on line to look up HVAC services and saw that Top Flight had many excellent reviews. So I called them. A couple of hours later, Isaiah and Tyler came to my house. I have to say that it was one of the best experiences, if not the best, that I have ever had with a contractor or service person. They were here all day. Isaiah explained everything to me in detail and encouraged me to ask questions. He was so patient and so nice. Of course, they fixed the problem and gave me some good advice. He was very professional but easy going and well-informed. Also, the prices are very reasonable. I highly recommend this company.
Diane Acker
1706287685
The Top Flight team was very professional, I highly recommend this company for all your heating needs.
Wanda Steen
1706191059
We were going through a total nightmare trying to find a company to fix our HVAC system. We tried 3 different companies that took our money and left us with a system that would stop working within a month after they said it was fixed. Top flight found the problem the 1st time they looked at it. It's now been running for almost a year with no problems. Isiah and this company are the best. We highly recommend them. Thank you Top Flight.
George Unkle
1706185802
Professional, on time, very knowledgable, efficient, understanding of urgency to get my furnace uo and running
Donald Bucklin
1704929040
Very professional. Reasonably priced. Great all around experience. Very highly recommended.
Bob Russell
1704828374
As new customers with Top Flight, we were visited by Ryan for an initial system inspection and a review of the various customer programs that Top Flight offered.While Ryan's extensive experience and knowledge of our HVAC system were clearly evident, his ability to explain and demonstrate issues or items in normal, understandable ways impressed us the most as a new customer.Top Flight's office staff has been equally helpful. Christina, in particular, has been exceptionally helpful with all our new customer setups and arrangements.We highly recommend that Top Flight be included in anyone's short-list of an Honest and Polite Customer-Focused service from a well-established local firm.
Willie Nelson
1704465976
Isiah and Tyler were out to service our furnace yesterday. Very knowledgeable and personable technicians. They explain the service they did and the service contract very well. It was a please having these fellows out for servicing our furnace.
Melissa Stone
1704330719
Average. (I don't give extra stars to companies who demonstrate basic professionalism in being on time or having reasonable customer service). This company is VERY EXPENSIVE! They offer a discount to customers to "become members," which makes their service (which includes way more service than I want or need) appear cheaper by charging smaller monthly payments which add up to much more over a year than others charge for 2 annual maintenance checks. ($420/year for an 1800 sf house, compared to $180/year for the same sized house in Maryland.) This monthly payment plan makes it very difficult to track what service is already paid for and what is being prepaid. Thus they have pioneered a way to keep their hand in your wallet for months after the service has already been provided. No thanks. I don't buy it. They did allow me to cancel -which is apparently unusual for them- although they did not provide a refund for payments I made already for service that I won't get.
Mike Davison
1703345015
What can I say.....BEST HVAC COMPANY EVER! Since moving to this area I have be unable to find a company to actually listen to me and do proper work. Upon a recommendation from a friend I tried this company out and I was not disappointed. Ryan was extremely professional in diagnosing and fixing my issue. He made the whole process easy and as painless as possible. He gave me many options on new systems and even informed me on state and federal rebates in our area. Isaiah is an excellent technician who loves this work and really did an amazing job. He is also by far the most polite server provider I've ever had in my house period. Taylor rounded out this trio and made this an amazing experience. I'd recommend this company to anyone who doesn't want to be pressured by pushy sales people, "know it all" technicians, and "I know better than you" owners.
kimberly mery
1703192400
Had another company come out said I need a new unit. Called Top Flight for a 2nd opinion.. from the customer service on the phone and Ryan who came out I can say I cried... honest reliable friendly and caring. Ryan fixed the issue and I couldn't be happier. Definitely got a customer for life. Thank you Thank you Thank you. A million stars if I could. 😁
duran yanez
1703170445
Top Flight completed my project yesterday and did a wonderful job. They kept clear lines of communication along the way, and the price I was quoted is what I paid. When it came to the day of installation, Isaiah and his crew were on time, polite, and came ready to work. It was a two day install and they got the job done.
Dennis Taylor
1702651510
Isaiah Barnes is an excellent technician. He explained everything he did and was friendly and thorough. I would highly recommend him.
Donna McCafferty
1702606395
Ryan did a great job. Very professional and courteous. He explained the process well and looking forward to quote on new system for our pole barn.
Joan Karasinski
1702576176
Ryan from Top Flight is Terrific!He is a TRUE PROFESSIONAL!!We have been a customer for years and highly recommend Top Flight.THANK YOU!Joan and Tom
W hoop
1702499536
One of the only companies in the county you can trust to do a honest job in the hvac industry. I had three companies out to try and fix my issue and they either failed to diagnose it properly or lied and said it was an expensive repair in order to upsell a brand new unit. Isaiah quickly identified a bare wire shorting out against a copper pipe in the fan unit and fixed it charging me the proper amount for the service . He is a young smart and determined technician, but most of all he is honest.
Ron Marra
1702219848
This company is great and has great reviews i haven't had any problems with them however 1 very big tip do not deal with these company's that have no reviews because they have so many bad reviews that they won't list any at all i got ripped off twice by these company's that come in an hour and so on, so i stuck with this company and very satisfied.
Susan J. Martin
1701888476
Very satisfied! Will not use anyone else!!!!if I could do 10 stars, I would!!!!!!
Rob Vogl
1701711344
In a nutshell, this company is fantastic!If you're still reading I'm going to elaborate on just why that is. We opened a new small business here in Lewes, DE and when we went seeking a local company to take care of our system they came highly recommended. Ryan reached out to me directly on Facebook to introduce himself and the team. Vey quickly he set me up with Taylor who got the ball rolling. She listened to what we were looking for and sent Mike out to have a look. He was professional and knowledgable in his diagnosis of our newly installed system. For no charge they told me what needed to be repaired and we set a day to do so. Mike and Josh came back (sooner than the appointment time I might add) and did a thorough job gettin our system up and running. Ryan and I talked again about the work and he gave us a very fair price.I am now a subscribing customer and intend to be so long as we are doing business here. I have nothing but great things to say about the entire experience and strongly recommend this team to any business in the state!
Zach O'Hagan
1701371319
Ryan and team were a pleasure to work with. Techs Isaiah and Taylor showed up for both legs of the install and were timely, courteous, and informative. They left crucial next steps for myself as a customer on system care going forward and insisted I call if I run into any issues. Definitely satisfied with the level of service provided by Top Flight and would recommend to anyone looking for a quality experience!
Kelly Guenther
1701301675
Top Flight was very responsive and Issiah was extremely helpful and knowledgeable. I highly recommend this company.
Howard Brenner
1701193187
Ryan and Topflight did a great job for us. From analyzing the problem to fixing it. Everything was Top Notch.
Debra Saltz
1699624283
Fantastic customer service. Very professional. I would highly recommend this company.
James Fiedor
1699546434
Isaiah was excellent, let me know he was coming, had a picture of himself in the text. He was very professional and friendly, and explained everything he was doing. Top quality representative for Top Flight, Thank You!!
Tyler Sherman
1699491085
Spoke with Taylor from top flight to schedule our maintenance and air scrubber install. Both her and Ryan were very professional upon scheduling. Our technician, Isaiah Barnes promptly showed up on time, was very courteous and professional. Assisting with all questions I had during the visit. Going out of his way to help ensure all of my concerns were addressed during the visit. I highly recommend Top flight all around for their excellent service.
Gus
1698943363
I would highly recommend Isaiah for all your HVAC needs. He was very professional and answered all my questions regarding my hot water installation. Thank you Ryan and Isaiah. Doug Martin
Daniel Callahan (DTCallahan)
1698661383
As a new customer and and not having a gas furnace prior, Ryan took the time to explain what he was doing and how the system worked. He was very knowledgeable and professional.I would have no problem recommending Top Flight to any of my neighbors.
Don Disharoon
1698345935
Hopefully the problem can be resolved asap! Very good explanation of the problem and very professional!
Chad P
1697742692
Michael was my service tech and showed up on time, did an excellent job and will request him whenever I call again.
matt walter
1697647597
michael colley was at our home today for our heater pm .he was extremely professional and courteous. He explained everything he was doing and did a great job. Also left our home spotless when he was done. he is an asset to your company and would have him do work in our home anytime.I'm a very happy customer of top flight and would recommend this company to anyone. p.s. with techs like michael your company will continue to grow. again an extremely happy customer.
S Chan8
1697637020
He was very professional and kind. He answered my questions and explained the difference in packages they offered
Linda Bosco
1697121643
We had our first service with Top Flight and our technician was Isaiah Blaine. He was a great, knowledgeable, friendly young man who took the time to update us on everything he was doing. He signed us up for the monthly contract which is so affordable and convenient. If it is possible to ask for a specific technician to work on your unit, ask for Isaiah Blaine and you’ll be glad you did.
Christina Bailey
1696357098
Perfect all around. Found a simple problem that I never would have figured out. Pricing is fair and work was done very well. Michael was very friendly and explained everything.
